Table of Contents
We want your new gear in your hands quickly and safely. This policy explains how and when we ship, what it costs and how to track your order. Last updated: October 2026.
Order processing
- Orders placed before 2:00 PM (store local time) on a business day are packed and dispatched the same or next business day.
- Orders placed on weekends or public holidays are processed the next business day.
- During launches and peak sale periods, processing may take up to 3 business days. We will email you if your order is delayed.
Shipping methods and delivery times
| Destination | Standard | Express |
|---|---|---|
| Domestic | 3 to 6 business days | 1 to 3 business days |
| North America & Europe | 6 to 12 business days | 3 to 5 business days |
| Asia-Pacific & Middle East | 7 to 14 business days | 3 to 6 business days |
| Rest of World | 10 to 20 business days | 4 to 8 business days |
Shipping costs
- Free express shipping on all orders over $75 (after discounts, before taxes).
- Orders under $75 ship at a flat rate shown at checkout before you pay.
Order tracking
As soon as your order leaves our warehouse, you will receive a shipping confirmation email with your carrier and tracking number. You can also view tracking any time under My Account > Orders. Tracking may take up to 24 hours to show the first scan.
International orders, customs and duties
- We ship worldwide, except to countries under shipping restrictions or embargoes.
- International orders may be subject to import duties, taxes and customs fees charged by the destination country. Unless stated at checkout, these charges are the responsibility of the recipient.
- Customs clearance can occasionally add delays outside our control. We are happy to help with any paperwork the carrier requests.
- Refused international shipments are returned to us; the refund will exclude original shipping and any return or duty charges we are billed.
Lost, delayed or damaged packages
If your tracking has not updated for 7 business days, or your package arrives damaged, contact us within 7 days of the expected delivery date with your order number and photos (for damage). We will work with the carrier and send a replacement or issue a refund.
Address changes
Please double-check your shipping address at checkout. We can update an address only before the order is dispatched. Questions? Visit our Support & FAQ page.