Our support team is available 24/7. Most answers are below; if you still need help, contact us with your order number and we will reply as quickly as possible.
How do I track or change my order?
You will receive a tracking link by email as soon as your order ships, and you can see order status any time under My Account > Orders. To change items or your address, contact us as soon as possible; we can edit orders until they are dispatched, usually within 1 business day.
Which payment methods do you accept, and is checkout secure?
We accept Visa, Mastercard, American Express and other major cards through Stripe, as well as PayPal. Payments are processed over an encrypted connection by these PCI-DSS compliant providers; we never see or store your full card details.
Do you ship internationally, and will I pay customs fees?
Yes, we ship worldwide with tracking. Import duties and taxes may be charged by your country and are usually paid by the recipient on delivery. See our Shipping & Delivery Policy for delivery estimates by region.
What does the warranty cover?
Every product includes a 12-month limited warranty against manufacturing defects, in addition to our 30-day money-back guarantee. It does not cover accidental damage, liquid damage or normal wear. To make a claim, send us your order number, a short description and a photo or video of the issue. Details are in our Return & Refund Policy.
My wireless charger is not charging. What should I try?
First, use the included cable with a USB-C PD power adapter of at least 20W (27W or higher recommended for full speed). Remove thick cases, metal plates or cards from the back of your phone, and center the device on the pad. If the LED flashes, the charger may have detected a foreign object or overheating; unplug it for one minute, clear the surface and try again. Still stuck? Contact us and we will troubleshoot with you or arrange a replacement.