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We stand behind every product we sell. If you are not completely satisfied, our 30-day money-back guarantee makes returns simple. Last updated: October 2026.
30-day money-back guarantee
You may return most items within 30 days of delivery for a full refund of the product price. For change-of-mind returns, return shipping is paid by the customer; for faulty, damaged or incorrect items, we cover return shipping.
Return conditions
- Items must be in like-new condition, with no physical damage, and include all original accessories, cables, manuals and packaging.
- Proof of purchase (your order number) is required.
- Please reset devices to factory settings and remove any personal accounts or data before returning.
- Gift cards, final-sale items and products with broken hygiene seals (such as in-ear earbuds) cannot be returned unless faulty.
- Items returned incomplete or damaged by misuse may receive a partial refund or be sent back to you.
How to start a return
- Contact our support team with your order number and reason for return.
- We will send you a Return Authorization (RMA) number and return instructions within 1 business day.
- Pack the item securely, write the RMA number on the outside of the parcel and ship it using a tracked service.
Returns sent without an RMA number may be delayed.
Refund processing time
- We inspect returns within 3 business days of arrival and email you once your refund is approved.
- Refunds go back to your original payment method (credit card via Stripe, or PayPal).
- PayPal refunds usually appear within 1 to 3 business days; card refunds can take 5 to 10 business days depending on your bank.
- Original shipping fees are refundable only when the return is due to our error or a faulty product.
Exchanges, faulty items and warranty
Need a different color or model? Return the original item and place a new order for the fastest turnaround. Products that develop a fault after 30 days are covered by our 12-month limited warranty; we will repair or replace the item, or issue a refund if neither is possible. This policy does not affect your statutory consumer rights.
See also: Shipping & Delivery Policy · Support & FAQ